Privacy Policy


We, Hereford Beer House Ltd, 65 West Street, Hereford, HR4 0BX, are committed to protecting the privacy and security of our customers. If you have any questions about how we do this, you can send us a message at beerbox @

• We will only ever ask for what we really need to know.

• We will collect and use the personal data that you share with us transparently, honestly and fairly.

• We will always respect your choices around the data that you share with us and the communication channels that you ask us to use.

• We will put appropriate security measures in place to protect the personal data that you share.

• We will never sell your data.

How We Use Your Information

We use your information in a number of different ways as explained below. This illustrates what we do, and why we do it.

Your name and address To deliver your order to you
Your email address To send you important messages relating to your order. We will not share your email address with third parties and will not use it for marketing purposes.
Your date of birth To ensure you’re over 18 and legally allowed to drink beer

To prevent the selling of restricted products to minors

Information about the device you use to browse our website To help us show you relevant content

To give you the best possible browsing experience


Sharing Your Information

We make a point of never sharing your personal data with any third parties.

However we need to share your name and address with the delivery company that will deliver your order.

Keeping Your Information

We’ll hold onto your details for as long as it’s necessary for us to use them to provide the services you need. If you’ve placed an order with us then we have a duty to hold onto your details for 7 years.

Your Rights

  • The right to know how your information is being used
  • The right to access all the personal information we hold about you
  • The right to request that this information is updated
  • The right to request we delete your data (in certain circumstances)
  • The right to stop marketing messages
  • The right to request we transfer certain bits of your information to another provider
  • The right to complain to the ICO


We use cookies on our website. Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a website more useful by personalising information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customise our site for you
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Secure payments

All online payments are processed by PayPal on a secure checkout page. We do not collect payment information.